In The Dark Privacy Policy
This privacy policy explains how In The Dark uses any personal information we collect about you.
Why we keep personal data: We keep any personal data which is required to satisfy our legal obligations, to fulfil any contractual obligations to you and to pursue our legitimate interests of running incredible sound experiences and telling you about them. If you provide your consent, we will use your contact details to inform you about In The Dark news and events via newsletters. You have the right to withdraw your consent at any time.
Correction and access to your information: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to object to or restrict processing of your data or to erase your personal information. You also have the right to request a copy of the information that we hold about you.
How to contact us: email us at hello [@] in-the-dark.com or write to us at In The Dark, 103 High Street, Cottenham, CB24 8SD.
Changes to our privacy policy: We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in June 2024.
Use of third party data processors: Third party data processors are used for certain processes (detailed below) so that we can provide a more efficient or effective service. Where relevant, data is encrypted. The terms and conditions or contracts we have in place with these data processors specify they will keep your data safe and only use it in accordance with GDPR (General Data Protection Regulation).
How we keep your data secure: We aim to be fully compliant with GDPR. We believe our systems to be secure. If you sign up to the In The Dark newsletter to receive information from us, your details will be processed through Hubspot. You can find out more about Hubspot and data by visiting https://legal.hubspot.com/privacy-policy, and more about Hubspot and security here: https://legal.hubspot.com/security. If you use your credit card to buy tickets or merchandise from us, we pass your credit card details securely to our payment processing partners as part of the payment process, using SSL encryption. Our card partners are GoCardless and Stripe. GoCardless is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 and you can find out more here: https://gocardless.com/security/. Stripe is certified to PCI Service Provider Level 1 and you can find out more here: https://stripe.com/help/security. Occasionally we may use forms provided by Squarespace and Google to capture additional data. You can find out more about Squarespace and data by visiting https://www.squarespace.com/privacy & https://www.squarespace.com/data-privacy, and Google and data by visiting https://policies.google.com/privacy and https://policies.google.com/privacy#infosecurity.
Complaints: If you believe there is a problem with the way we are handling your personal information then please contact us at hello [@] in-the-dark.com. You also have the right to contact the Information Commissioner’s Office to complain.